Frequently Asked Questions at RetroBet

Here you will find answers to the most commonly asked questions about our services, account management, bonuses and games. Our aim is to provide clear and straightforward information to help you navigate and play at RetroBet Casino efficiently.

General Questions

How do I create an account at RetroBet?

Click on the “Sign Up” button on our homepage to create an account. Fill in the required details such as your email, password and personal information, then submit the form.

What documents do I need to verify my account?

You will need to provide a government-issued ID (passport, driver’s license or national ID) and a recent utility bill or bank statement to verify your address.

How can I reset my password?

Click on the “Forgot Password” link on the login page at Retro Bet, enter your registered email address and follow the instructions sent to your email to reset your password.

What payment methods are available for deposits?

We accept credit/debit cards, e-wallets (like Skrill and Neteller), cryptocurrencies and bank transfers.

Is there a minimum deposit amount at Retro Bet Casino?

Yes, the minimum deposit amount is NZD 20.

How do I withdraw my winnings?

Go to the “Cashier” section, select “Withdraw,” choose your preferred withdrawal method, enter the amount,and confirm the transaction.

Are there any fees for withdrawals?

Casino RetroBet does not charge any fees for withdrawals. However, your payment provider can apply their own fees.

What is the average withdrawal processing time?

Withdrawal processing times vary by method. E-wallets process within 24 hours, credit/debit cards and bank transfers take 3-5 business days.

How do I claim a bonus at Casino Retro Bet?

Go to the “Promotions” section, select the desired bonus and follow the instructions to claim a bonus. Some bonuses require a bonus code.

What are wagering requirements?

Wagering requirements are the number of times you need to wager the bonus amount before you can withdraw any winnings derived from it. For example, a 30x wagering requirement on a NZD 10 bonus means you need to wager NZD 300.

Can I play games on my mobile device?

Yes, RetroBetCasino is fully optimised for mobile devices. You can play our games directly through your mobile browser without downloading any app.

What should I do if a game freezes or crashes?

Refresh your browser or restart the game. Contact customer support for assistance if the issue persists.

How can I set deposit limits on my RetroBet Online Casino account?

To set deposit limits, go to the “Account Settings” section and select “Responsible Gaming.” Here you can set daily, weekly or monthly deposit limits.

What should I do if I suspect someone is using my account?

Change your password immediately and contact our customer support team to secure your account If you suspect unauthorised use of your account.

How can I close my account?

Contact customer support at RetroBet Casino Online and request account closure. They will guide you through the necessary steps.